Privacy Policy

1. Introduction

This Privacy Policy ('Policy') outlines the practices of Capital Bolts & Hardwares ('CBH', 'we', 'our', or 'us') regarding the collection, use, storage, disclosure, and protection of personal and business-related data. CBH is committed to ensuring the privacy and protection of information collected from users of our websit [https://cbh.store], our digital platform CBH.Store, and associated services offered through web, mobile, and dealer-based applications.

By accessing or using our services, you consent to the terms set forth in this Privacy Policy. This Policy is designed under applicable data protection regulations, including but not limited to the Information Technology Act, 2000 (India), the General Data Protection Regulation (EU) 2016/679 ("GDPR"), and any other jurisdiction-specific rules where CBH operates.

If you do not agree with the terms of this Privacy Policy, please refrain from using our services or accessing our platforms.

2. Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings ascribed to them below:

2.1 'Personal Data' refers to any information that identifies or can reasonably be used to identify an individual, including but not limited to name, email address, telephone number, billing or shipping address, payment details, and identification numbers.

2.2 'User' means any individual or legal entity who accesses, browses, registers with, or conducts transactions through our Platforms, including customers, channel partners, dealers, vendors, and authorized representatives.

2.3 'Dealer' refers to any authorized distribution partner, reseller, or entity enrolled in CBH's barcode-integrated dealership network or registered on our proprietary digital platform for procurement and sales.

2.4 'Platform(s)' collectively refers to all websites, mobile applications, digital interfaces, APIs, and web-based systems operated or maintained by CBH, including but not limited to our official website (https://cbh.store) and our online store.

2.5 'Services' means all products, digital tools, support features, and functionalities made available by CBH through its Platforms, including access to product catalogs, real-time stock data, account dashboards, online procurement, and inventory management tools.

2.6 'Third Party' refers to any individual or entity other than the User and CBH, including but not limited to logistics providers, IT service vendors, payment gateways, legal advisors, and regulatory authorities.

2.7 'Processing' means any operation or set of operations performed on Personal Data, whether or not by automated means, including but not limited to collection, recording, organization, structuring, storage, alteration, retrieval, consultation, use, disclosure, dissemination, or deletion.

3. Information We Collect

CBH may collect and process the following categories of information from Users, either directly or indirectly, when they interact with our Platforms, engage in commercial transactions, or otherwise utilize our Services:

3.1 Personal Identifiable Information (PII)

Information provided voluntarily by the User or Dealer, including:

3.2 Account and Authentication Data

3.3 Transactional and Commercial Data

3.4 Device and Technical Usage Data

Automatically collected through user interaction with our Platforms:

3.5 Communication and Support Records

3.6 Location and Logistics Data

3.7 Cookies and Tracking Technologies

4. Purpose and Use of Collected Information

CBH processes the information collected from Users for one or more of the following lawful and legitimate purposes:

4.1 To Fulfill Orders and Provide Core Services

4.2 To Facilitate Dealer and Partner Management

4.3 To Improve User Experience and Platform Functionality

4.4 To Manage Legal, Financial, and Compliance Obligations

4.5 To Provide Support and Communication

4.6 For Marketing and Promotional Purposes (Subject to Consent)

4.7 For Security and Risk Mitigation

4. Purpose and Use of Collected Information

CBH processes the information collected from Users for one or more of the following lawful and legitimate purposes:

4.1 To Fulfill Orders and Provide Core Services

4.2 To Facilitate Dealer and Partner Management

4.3 To Improve User Experience and Platform Functionality

4.4 To Manage Legal, Financial, and Compliance Obligations

4.5 To Provide Support and Communication

4.6 For Marketing and Promotional Purposes (Subject to Consent)

4.7 For Security and Risk Mitigation

4.8 Legal Basis for Processing under the GDPR (Applicable to EU/EEA Residents)

Where the processing of Personal Data concerns individuals located in the European Union or European Economic Area (EEA), CBH processes such data lawfully in accordance with Article 6 of the General Data Protection Regulation (EU) 2016/679 ("GDPR"). The legal bases include, without limitation:

5. Disclosure of Information to Third Parties

CBH may disclose Personal Data to third parties only where such disclosure is necessary, proportionate, and aligned with the purposes set out in Section 4 of this Policy. All such disclosures are made in accordance with applicable data protection laws and contractual safeguards.

5.1 Logistics and Fulfillment Partners

We may share relevant personal or business data (e.g., name, address, invoice details, product description) with authorized third-party logistics providers, freight forwarders, or shipping companies to enable the packing, dispatch, tracking, and delivery of orders.

5.2 Customs and Regulatory Authorities

In connection with international shipping and export compliance, CBH may be legally required to disclose transaction-related data, including personal or company identifiers, to:

5.3 Technology and Software Service Providers

CBH engages third-party vendors to operate and maintain its digital infrastructure. This may include:

All such vendors are contractually obligated to process data solely under CBH's instructions and to implement industry-standard security and confidentiality measures.

5.4 Legal and Regulatory Disclosure

We may disclose data where legally required to:

5.5 Professional Advisors

CBH may share limited data with its auditors, legal counsel, tax consultants, or other professional advisors strictly for the purposes of obtaining advice or fulfilling statutory obligations, under appropriate non-disclosure agreements.

5.6 Affiliates and Group Entities

Where operationally necessary, CBH may share Personal Data with its affiliated companies, subsidiaries, or group entities for internal administrative purposes, provided such entities are subject to equivalent data protection standards.

6. Data Retention and Storage

CBH retains Personal Data only for as long as is reasonably necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

6.1 Retention Periods

Data may be retained based on the following criteria:

6.2 Storage Location

Data may be stored on:

6.3 Archival and Deletion

Once the retention period expires, data shall be securely deleted or anonymized. Where deletion is not technically feasible (e.g., stored in backup archives), CBH shall isolate such data and prevent further processing until deletion becomes possible.

6.4 User Requests

Data subjects may request access to, correction of, or deletion of their data under applicable laws (refer to Section 8). CBH shall honor such requests within the legally mandated timeframe, subject to verification and exceptions prescribed by law.

7. Data Security Measures

CBH is committed to implementing and maintaining robust technical and organizational safeguards to ensure the confidentiality, integrity, and availability of all Personal Data in its custody.

7.1 Technical Safeguards

CBH employs a range of industry-standard security controls, including but not limited to:

7.2 Organizational Safeguards

CBH ensures that:

7.3 Data Breach Notification

In the event of a confirmed data breach involving Personal Data, CBH shall:

7.4 Physical Security

Where applicable, CBH's physical premises and server infrastructure are secured through access controls, CCTV surveillance, and restricted entry protocols, in accordance with ISO-standard physical security practices.

8. Data Subject Rights

CBH respects the rights of all individuals whose Personal Data it processes. Depending on the applicable data protection laws — including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (India), and the General Data Protection Regulation (GDPR) — you may exercise the following rights:

8.1 Right to Access

You have the right to request confirmation as to whether CBH holds Personal Data about you and, if so, to access such data along with details of its purpose, categories, source, and disclosures.

8.2 Right to Rectification

You have the right to request the correction or updating of inaccurate or incomplete Personal Data held by CBH.

8.3 Right to Erasure (Right to be Forgotten)

Subject to legal exceptions, you may request the deletion of your Personal Data where:

8.4 Right to Restriction of Processing

You may request that CBH temporarily suspend processing of your data under specific circumstances, such as during the investigation of accuracy disputes or lawful objections.

8.5 Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you may request a copy of your Personal Data in a structured, machine-readable format and transmit it to another controller.

8.6 Right to Object

You may object, on legitimate grounds, to the processing of your Personal Data, particularly where it involves:

8.7 Right to Withdraw Consent

Where CBH relies on your consent to process Personal Data, you may withdraw such consent at any time, without affecting the lawfulness of prior processing.

8.8 Exercising Your Rights

To exercise any of the above rights, you may contact CBH's Data Protection Officer (DPO) or designated representative using the contact details provided in Section 11. CBH reserves the right to verify your identity before processing any such request.

CBH shall respond to your request within a reasonable period and in accordance with the timeframe prescribed by applicable law. Certain requests may be denied where permitted by law, or where fulfilling the request would adversely affect the rights or freedoms of others.

9. Cookies and Tracking Technologies

CBH uses cookies and similar tracking technologies to enhance user experience, improve website functionality, analyze platform usage, and support targeted communications.

9.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They enable the website to recognize your browser and remember your preferences over time.

9.2 Types of Cookies Used

CBH may use the following categories of cookies:

9.3 Third-Party Tracking Technologies

CBH may permit trusted third-party services (such as Google Analytics or advertising networks) to place cookies or tracking pixels on our Platforms for analytics, campaign optimization, and reach measurement. These third parties are bound by their respective privacy policies and contractual agreements with CBH.

9.4 Cookie Consent and Control

9.5 Do Not Track Signals

CBH does not currently respond to browser "Do Not Track" signals. However, users may manage tracking preferences via browser settings and cookie management tools.

10. International Data Transfers

Given the global nature of CBH's operations and clientele, Personal Data collected through our Platforms may be transferred to, stored in, or processed in countries outside the jurisdiction in which the data was originally collected. These countries may have data protection laws that differ from those in the country of the data subject.

10.1 Cross-Border Transfers

CBH may transfer Personal Data to:

10.2 Safeguards for EU/EEA Transfers

Where Personal Data originates from the European Union or European Economic Area, CBH ensures that such transfers are conducted in compliance with Chapter V of the GDPR by relying on one or more of the following:

10.3 Security of Transferred Data

All international transfers of Personal Data are subject to CBH's internal data security measures as described in Section 7. In addition, CBH ensures that third-party recipients of the data are contractually bound to implement appropriate safeguards to maintain confidentiality, integrity, and lawful processing.

11. Contact Information and Complaints

CBH takes data privacy seriously and welcomes all inquiries, requests, and concerns regarding the processing of Personal Data. Data subjects may exercise their rights or submit complaints using the contact details below:

11.1 Data Protection Contact

If you wish to request access, correction, deletion, or clarification regarding your Personal Data, or if you have any questions about this Privacy Policy, you may contact:

Capital Bolts & Hardwares Email: sales@capitalbolts.co

Phone: +91 98880 21000

Address: Capital Towers, Gill Rd, opp. SBI, Miller Ganj, Ludhiana, Punjab 141003

11.2 Complaints to Supervisory Authorities

If you are a resident of the European Union, United Kingdom, or any jurisdiction that grants you the right to lodge complaints with a data protection authority, you have the right to submit a formal complaint to the relevant supervisory authority in your country of residence.

CBH encourages you to contact us first so we can address your concern promptly and in good faith.

12. Updates to This Privacy Policy

CBH reserves the right to amend or update this Privacy Policy from time to time in response to evolving legal, technical, or operational developments. When material changes are made, we will provide notice on our website or contact you directly where required by law.

All changes will take effect immediately upon being published on [https://cbh.store], unless otherwise specified.

We encourage all Users to review this Policy periodically to stay informed about how we protect their information

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