Cancellation and Refund Policy

1. Introduction and Scope

This Return & Refund Policy ('Policy') governs the return, replacement, and refund terms applicable to products purchased from Capital Bolts & Hardwares ('CBH', 'we', 'our', or 'us') through our official website [https://cbh.store], digital platforms, or authorized dealer portals.

This Policy applies to:

• Direct customers (industrial buyers, contractors, manufacturers)

• Registered channel partners and authorized dealers

• International buyers and export clients

CBH is committed to maintaining quality and accountability in all aspects of procurement. While all efforts are made to ensure accurate, defect-free, and timely delivery, this Policy outlines the procedure to be followed in the event of a return request or refund claim arising from genuine issues such as:

• Defective or damaged goods

• Dispatch errors or non-conforming items

• Cancellations under applicable conditions

Custom-manufactured, special-order, surplus inventory, or discounted items are subject to limited return eligibility, as detailed in Section 2 of this Policy.

2. Eligibility for Returns

CBH accepts return requests under limited and verifiable circumstances, as outlined below. All returns must strictly comply with the conditions and timelines specified in this section.

2.1 Returnable Items

The following categories of products may be eligible for return:

• Products received in a damaged or broken condition during transit;

• Products that are defective in material or workmanship upon delivery;

• Items wrongly shipped (i.e., SKU mismatch, incorrect size or material grade);

• Items that do not match the technical specifications agreed upon at the time of order (e.g., finish, tolerance, standard).

2.2 Non-Returnable Items

The following categories are not eligible for return unless proven defective:

• Custom-fabricated fasteners manufactured per user drawings or special tolerances;

• Hot-dip galvanized, electroplated, or coated products made to order;

• Surplus stock or clearance goods sold under as-is condition;

• Items damaged due to improper handling or installation by the customer;

• Items returned beyond the prescribed return window.

2.3 Return Timeline

• Domestic returns must be reported within 7 (seven) calendar days from the date of delivery.

• International returns must be reported within 10 (ten) calendar days from the date of receipt, subject to customs regulations and shipping availability.

• Claims received beyond this period will not be entertained unless expressly approved in writing by CBH.

2.4 Product Condition for Acceptance

• Products must be unused, uninstalled, and returned in their original packaging, along with all accessories, labels, and documentation.

• CBH reserves the right to inspect returned items and reject claims that do not meet acceptable return standards.

3. Return Procedure and Documentation

All return requests must be initiated in accordance with the steps outlined below. Returns that are not pre-authorized or that fail to meet documentation requirements will not be accepted.

3.1 Initiating a Return Request

To begin a return process, the customer must contact CBH's Customer Support or Dealer Relations Team via email at sales@capitalbolts.co or through the registered dealer dashboard, providing the following information:

• Invoice number and order reference

• Product SKU(s) and quantity

• Reason for return (e.g., damaged, incorrect item, specification mismatch)

• Supporting photographs clearly showing the defect, damage, or issue

• Date of receipt and packaging condition upon delivery

CBH will acknowledge receipt of the request within two (2) business days and provide further instructions.

3.2 Return Authorization

• Upon review and internal verification, CBH will issue a Return Material Authorization (RMA) number or formal written approval to proceed with the return.

• No goods shall be returned without a valid RMA or pre-approved confirmation from CBH.

3.3 Return Logistics

• For domestic returns, CBH may arrange reverse pickup in select cities through its logistics partners.

• For international returns or remote areas, the customer may be required to ship the goods to CBH's designated return facility at their own cost unless the return is due to CBH's error.

Shipping Address for Returns (India):

Capital Bolts & Hardwares [Address: Capital Towers, Gill Rd, opp. SBI, Miller Ganj, Ludhiana, Punjab 141003] Phone: [+91 98880 21000]

3.4 Packaging and Handling

• Returned items must be securely packed to avoid further damage during transit.

• Returns that arrive damaged due to poor packaging by the customer may be rejected.

4. Inspection, Approval, and Replacement

All returned products are subject to inspection and verification by CBH's Quality Control (QC) team before any replacement or refund is processed.

4.1 Inspection and Evaluation

• Upon receipt of returned goods, CBH shall inspect the items for physical condition, conformity to return claims, and compliance with return eligibility criteria.

• Inspection will be conducted within five (5) business days of receiving the goods at the designated facility.

• If the defect or discrepancy is confirmed, the return will be approved for replacement or refund in accordance with this Policy.

4.2 Approval or Rejection of Return

CBH reserves the right to:

• Approve the return and issue a replacement or refund as appropriate;

• Partially approve the return if only a portion of the returned items are found to be defective;

• Reject the return if the claim is unsubstantiated, the product is not in acceptable condition, or the return was initiated outside the permitted time window.

CBH's decision following inspection shall be final and binding.

4.3 Replacement of Goods

• Where stock availability permits, CBH will issue a like-for-like replacement for approved defective items, at no additional cost to the customer.

• Replacement timelines may vary based on product type, quantity, and production schedule.

• If the original item is no longer available, CBH may offer a similar product or issue a credit note or refund, subject to customer approval.

5. Refund Terms and Processing Timeline

Refunds shall be issued only in cases where:

• A returned item is approved for refund (and not replaced),

• An order is cancelled before dispatch and meets refund eligibility,

• A refund is required due to overpayment or billing error.

5.1 Refund Methods

Approved refunds shall be processed using one of the following methods, as determined by CBH:

• Bank Transfer to the original payment source or verified business account;

• Adjustment against future invoices (for registered dealers or credit customers);

• Credit Note issuance, valid for a specific duration, redeemable against future orders.

CBH does not offer refunds in cash or to third-party accounts unrelated to the original purchaser.

5.2 Refund Processing Timeline

• Once a refund is approved, processing shall be initiated within ten (10) business days from the date of approval.

• CBH shall notify the User via email once the refund or credit note has been initiated.

• Actual receipt of funds may vary depending on bank processing timelines, currency conversion (for exports), or intermediary institutions.

5.3 Deductions and Adjustments

Where applicable, CBH reserves the right to deduct:

• Return shipping charges (if not covered by CBH);

• Restocking or handling fees for large-volume cancellations;

• Any taxes or duties not recoverable by CBH.

All deductions, if any, shall be transparently communicated in writing before processing the refund.

6. Contact and Dispute Resolution

6.1 Customer Support and Escalation

For any return-related inquiries, refund status updates, or escalation of unresolved issues, customers may contact CBH using the details below:

Returns Department Capital Bolts & Hardwares Email: sales@capitalbolts.co Phone: [+91 98880 21000] Business Hours: Monday to Saturday, 10:00 AM — 6:00 PM IST

All communications must reference the original invoice number, RMA (if issued), and supporting documents for prompt assistance.

6.2 Grievance Redressal

If you are not satisfied with the resolution offered by the Returns Department, you may escalate the matter to our designated Grievance Officer:

Grievance Officer Capital Bolts & Hardwares Email: sales@capitalbolts.co Address: Capital Towers, Gill Rd, opp. SBI, Miller Ganj, Ludhiana, Punjab 141003

Response Time: Within 15 business days from the date of grievance submission.

6.3 Jurisdiction

All return, refund, and cancellation-related disputes shall be governed by the laws of India. The courts located in [Ludhiana] shall have exclusive jurisdiction over any claims arising out of this Policy, unless otherwise agreed upon in writing.